Terms & Conditions
If you have any queries with your order, or the service you receive please do not hesitate to contact us.
Ordering
When you place an order with us, we will send you an immediate e-mail as confirmation that we have received your order (if orders made online or if e-mail address is provided otherwise) Halodarts will check the availability of the goods and will notify you if any items are out of stock or if there is a problem. In the unlikely event that the goods are no longer available, or that we have made a pricing error, we will advise you of this. The right to accept or decline any order is entirely at our discretion.
You may also order online and pay by cheque (over £15.00) or postal order. Simply print a copy of your order and send it with your cheque/postal order to the address provided.
Despatch & Delivery
Upon successfully processing your payment transaction, your goods will be dispatched usually within 24 hours of order placement (depending on availability). This excludes weekends, holiday periods and UK Bank Holidays.
UK addresses containing a full and valid UK Postal Code:
All Postage prices are calculated due to value or weight of total items purchased, most parcels are sent royal mail first class, however if the value is expensive or the weight is large then prices will be higher as a different method is used for your benefit.
Your goods can normally be expected to arrive within 2 days of despatch (excluding weekends, holiday periods and UK Bank Holidays). Heavier or high value orders will require a signature upon receipt and are usually sent via courier. Dart Supplies cannot be held responsible for any delays resulting from the postal or courier service providers.
Any items which are returned for refund or exchange must be received back at our main address within 14 days in a new and unused condition and with original packing intact, along with any receipts. We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Please note that if you require goods to be sent out in exchange, we do make a further carriage charge. Any refund will be made in the tender type originally transacted.
Overseas Deliveries:
Postage/Carriage charges are calculated based on the delivery address and the total weight of the order. We are unable to calculate the final cost until you have completed your product selection and entered the checkout.
We cannot be held responsible if items are delayed or late due to postal services, we try to do the best and fastest service possible, but it is not our fault if Postage is held up, please allow 14 days for delivery overseas.
Returns
Any items which are returned for refund or exchange must be received back at our main address within 14 days in a new and unused condition and with original packing intact, along with any receipts. We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Please note that if you require goods to be sent out in exchange, we do make a further carriage charge. Any refund will be made in the tender type originally transacted.